Emergency Shelter Program Information

The following table is prepared by the Department of Human Services – Homeless Programs Office (HPO) and includes program information and eligibility requirements related to HPO-funded emergency shelters on the island of Oahu.   The information was last updated on September 18, 2020.

  Agency                                            Intake Information Program Eligibility Requirements Document Requirements Program Fees Re-enrollment to Program for Non-compliance Service Animal / Therapeutic Animals / Pets Sex Offender Eligibility Does Agency Trespass or Ban those who were Exited TRO Funding sources
1 Alternative Structures International
(Waimanalo Emergency Shelter)

*NOTE:  Shelter is currently under renovation and not accepting participants at this time.  When the shelter opens, intakes will be conducted anytime prior to 5:00 p.m. daily.

Serves unsheltered homeless individuals, couples, and families no documents are required for entry For participants with verifiable income, program fee will be 30% up to $250 per month  Participants who were previously terminated from the program for non-compliance reasons are able to return to the shelter and will be re-enrolled.  Service Animals are allowed Sex offender screening.  Will comply with contract and contact HPO if presented with a situation. Program able to provide mediation to prevent participant to participant TROs, however should a TRO be filed, the Program shall comply with terms of the TRO.  In the event one individual in a household is served a TRO, the family shall have the option to remove the person served. Family remaining at the shelter may continue to receive services.  No other funding source requirements conflict with the HPO Standardized Eligibility Criteria
Homeless Verification Letter (HVL) is required   For participants without verifiable income, volunteering at the shelter is encouraged, but not required.  Therapeutic/support animals are allowed Sex offenders may be enrolled on a case by case basis. Families with minor children are present at the shelter site.  Programs shall comply with contract to communicate with HPO  – will be reported with daily shelter vacancy report  
Agency can complete HVL if needed   At the time of exit, any unpaid balance of Program Fees is forgiven.  Provider is considering accepting pets when facility begins enrolling participants.     
           
             
2 Catholic Charities Hawaii
(Family Assessment Center at Kakaako)

Intakes are conducted anytime before 6:00 p.m. daily.

Serves unsheltered homeless families with minor child(ren) no documents are required for entry No program fees Participants who were previously terminated from the program for non-compliance reasons are able to return to the shelter and will be re-enrolled. Service Animals are allowed Sex offender screening. Ban and/or Trespass on a case by case basis. Program able to provide mediation to prevent participant to participant TROs, however should a TRO be filed, the Program shall comply with terms of the TRO.  In the event one individual in a household is served a TRO, the family shall have the option to remove the person served. Family remaining at the shelter may continue to receive services. No other funding source requirements conflict with the HPO Standardized Eligibility Criteria
Family Assessment Center at Kakaako Homeless Verification Letter (HVL) or other verification from Outreach is preferred, however agency can complete HVL if needed. Volunteering at the shelter is encouraged, but not required for program participantion. Participant may have to sign a “Behavioral Contract” after discussing previous non-compliance. Therapeutic/support animals are allowed Sex offenders may be enrolled on a case by case basis. Families with minor children are present at the shelter site. Will do re-assessment for family seeking re-enrollment after exited.
Intake anytime before 6 p.m. Referral form can be completed by Outreach or other agency where family is receiving services. If family is not receiving services, they may self-certify. Housing Plan includes goals focus on potential concerns coupled with safety concerns. Pets are not allowed For incidents involving domestic violence/physical violence. Participants can come back and discuss safety for their family, remind them of program rules. Assess participants’ willingness to do couples classes, DV class, or other. Counseling service(s) can be scheduled onsite, such as anger management and couples counseling. Refer out if needed. Classes and/or counseling is not mandatory, however strongly encouraged.
Checks HMIS before program enrollment to prevent “shelter hopping” For violence, no specific time frame for exclusion of service before eligible for re-enrollment.
Able to accept disabled and/or medically fragile, if able to reasonably accommodate. Trespass is for 1-year, however agency willing to discuss re-enrollment sooner with the participant.
Catholic Charities Hawaii Serves unsheltered homeless individuals, couples, and families with minor child(ren) no documents are required for entry No program fees Participants who were previously terminated from the program for non-compliance reasons are able to return to the shelter and will be re-enrolled. Service Animals Allowed – request documents , but not required Sex offenders are not allowed, due to preschool onsite. Ban and/or Trespass on a case by case basis. Program able to provide mediation to prevent participant to participant TROs, however should a TRO be filed, the Program shall comply with terms of the TRO.  In the event one individual in a household is served a TRO, the family shall have the option to remove the person served. Family remaining at the shelter may continue to receive services. No other funding source requirements conflict with the HPO Standardized Eligibility Criteria
Villages of Maili                             Family and Individual Assessment Center Homeless Verification Letter (HVL) or other verification from Outreach is preferred, however agency can complete HVL if needed. Volunteering at the shelter is encouraged, but not required for program participantion. Violence and/or Safety concerns will be discussed at time of intake. Therapeutic/Support Animals allowed – request documents, but not required Will do re-assessment for family seeking re-enrollment after exited.
Intake can be at anytime, however is by appointment only Referral form can be completed by Outreach or other agency where family is receiving services. If family is not receiving services, they may self-certify. Will check HMIS to see if particpant is working with other agencies, and will combine efforts with other agencies. Pets are not allowed For incidents involving domestic violence/physical violence. Participants can come back and discuss safety for their family, remind them of program rules. Assess participants’ willingness to do couples classes, DV class, or other. Counseling service(s) can be scheduled onsite, such as anger management and couples counseling. Refer out if needed. Classes and/or counseling is not mandatory, however strongly encouraged.
Able to accept disabled and/or medically fragile, if able to reasonably accommodate. For violence, no specific time frame for exclusion of service before eligible for re-enrollment.
Checks HMIS before program enrollment to prevent “shelter hopping” Trespass is for 1-year, however agency willing to discuss re-enrollment sooner with the participant.
3 Gregory House Program Serves homeless individuals living with HIV HIV verification is required Program Fee is 30% of adjusted gross income up to $750 per month Partcipants may re-enroll in shelter program on a case by case basis. Reason for discharge discussed. Service Animals are allowed Sex offender may be enrolled on a case by case basis. Will comply with contract and contact HPO if presented with a situation. Program shall comply with terms of the TRO. No other funding source requirements conflict with the HPO Standardized Eligibility Criteria
Community Residential Program HIV Verification is required At the time of exit, any unpaid balance of Program Fees is forgiven. Therapeutic/support animals are allowed Programs shall comply with contract to communicate with HPO  – will be reported with daily shelter vacancy report
Intake between 9-5 Monday thru Friday, by appointment Agency can complete Homeless Verification Letter if needed, or will coordinate with Outreach. Pets are not allowed Participant may be suspended from shelter program, but can still receive case management services and is eligible for other housing assistance such as security deposit or rental assistance.
Transitional Shelter, however is also an access point, until CES is able to refer eligible participants.
4 Institute for Human Services, Inc. Serves sheltered and unsheltered homeless. Can accommodate from jail, hospital, halfway house, crisis beds. no documents are required for entry For participants with verifiable income, program fee will be 30% up to $250 per month Partcipants may re-enroll in shelter on a case by case basis. Reason for discharge discussed. Service Animals are allowed Sex offenders may be enrolled on a case by case basis. Will comply with contract and contact HPO if presented with a situation. Program able to provide mediation to prevent participant to participant TROs, however should a TRO be filed, the Program shall comply with terms of the TRO. No other funding source requirements conflict with the HPO Standardized Eligibility Criteria
Ka`aahi – Women’s Shelter (single) Homeless Verification Letter (HVL) is required. Agency able to complete HVL if needed. For participants without verifiable income, volunteering at the shelter is encouraged, but not required. No time limit to be out of the program before allowed to return. Therapeutic/support are animals allowed Programs shall comply with contract to communicate with HPO  – will be reported with daily shelter vacancy report
Intake at anytime TB test required, if from outside of US At the time of exit, any unpaid balance of Program Fees is forgiven. Pets are not allowed Appeals process – appointment to discuss what happened and how to address reason for discharge/suspension. May be able to re-enroll in shelter sooner through the appeals process.
Parasite check is conducted by staff during intake “Suspension of Service” – may be suspended from shelter, but can still receive case management. If suspended from shelter for more than 24hrs, exited in HMIS
Able to accept disabled and/or medically fragile, if able to reasonably accommodate. Trespass on case by case basis, occurs for more severe cases, such as behavior resulting in jail time
Participants must be able to use bathroom/shower independently or have someone help them, which should be set up before intake.
Institute for Human Services, Inc. Serves sheltered and unsheltered homeless families with minor child(ren). no documents are required for entry For participants with verifiable income, program fee will be 30% up to $250 per month Partcipants may re-enroll in shelter on a case by case basis. Reason for discharge discussed. Service Animals are allowed Sex offenders may be enrolled on a case by case basis. Families with minor children are present at the shelter site. Will comply with contract and contact HPO if presented with a situation. Program able to provide mediation to prevent participant to participant TROs, however should a TRO be filed, the Program shall comply with terms of the TRO.  In the event one individual in a household is served a TRO, the family shall have the option to remove the person served. Family remaining at the shelter may continue to receive services. No other funding source requirements conflict with the HPO Standardized Eligibility Criteria
Ka`aahi – Families (2-4) average Homeless Verification Letter (HVL) is required. Agency able to complete HVL if needed. For participants without verifiable income, volunteering at the shelter is encouraged, but not required. No time limit to be out of the program before allowed to return. Therapeutic/support are animals allowed Programs shall comply with contract to communicate with HPO  – will be reported with daily shelter vacancy report
Intake will be scheduled to meet family’s schedule TB test required, if from outside of US At the time of exit, any unpaid balance of Program Fees is forgiven. Pets are not allowed Appeals process – appointment to discuss what happened and how to address reason for discharge/suspension. May be able to re-enroll in shelter sooner through the appeals process.
Intake at anytime if Emergency Parasite check is conducted by staff during intake “Suspension of Service” – may be suspended from shelter, but can still receive case management. If suspended from shelter for more than 24hrs, exited in HMIS
Trespass on case by case basis, occurs for more severe cases, such as behavior resulting in jail time
Institute for Human Services, Inc. Serves sheltered and unsheltered homeless. Can accommodate from jail, hospital, halfway house, crisis beds. no documents are required for entry For participants with verifiable income, program fee will be 30% up to $250 per month Partcipants may re-enroll in shelter on a case by case basis. Reason for discharge discussed. Service Animals are allowed Sex offenders are accepted Will comply with contract and contact HPO if presented with a situation. Program able to provide mediation to prevent participant to participant TROs, however should a TRO be filed, the Program shall comply with terms of the TRO. No other funding source requirements conflict with the HPO Standardized Eligibility Criteria
Sumner – Men’s Shelter (single) Homeless Verification Letter (HVL) is required. Agency able to complete HVL if needed. For participants without verifiable income, volunteering at the shelter is encouraged, but not required. No time limit to be out of the program before allowed to return. Therapeutic/support are animals allowed Programs shall comply with contract to communicate with HPO  – will be reported with daily shelter vacancy report
Intake at anytime TB test required, if from outside of US At the time of exit, any unpaid balance of Program Fees is forgiven. Behavior Support Plan created to address previous noncompliance. Discuss what participant is willing to do to address previous behaviors. Pets are not allowed Appeals process – appointment to discuss what happened and how to address reason for discharge/suspension. May be able to re-enroll in shelter sooner through the appeals process.
Parasite check is conducted by staff during intake “Suspension of Service” – may be suspended from shelter, but can still receive case management. If suspended from shelter for more than 24hrs, exited in HMIS
Able to accept disabled and/or medically fragile, if able to reasonably accommodate. Trespass on case by case basis, occurs for more severe cases, such as behavior resulting in jail time
Participants must be able to use bathroom/shower independently or have someone help them, which should be set up before intake.
5 Kealahou West Oahu Serves unsheltered homeless individuals, couples, and families no documents are required for entry For participants with verifiable income, program fee will be 30% up to $250 per month May re-enter program on a case by case basis. Severity of noncompliance is considered. Service Animals are allowed Sex offenders are not accepted. Does not ban participants Program able to provide mediation to prevent participant to participant TROs, however should a TRO be filed, the Program shall comply with terms of the TRO. No other funding source requirements conflict with the HPO Standardized Eligibility Criteria
Onelauena Homeless Verification Letter (HVL) is required For participants without verifiable income, volunteering at the shelter is encouraged, but not required. If participant was arrested/physically removed, re-entry will be discussed with Executive Team. Therapeutic/support are animals allowed In cases of trespass, will comply with the 1 year term, however willing to discuss. If TRO is filed, will move participants to different floors in the shelter to separate
Monday and Friday (8 a.m. – 4:30) Agency can complete HVL if needed At the time of exit, any unpaid balance of Program Fees is forgiven. If participant cannot be accommodated at shelter, due to previous non-compliance, then warm hand off to another agency. Pets are not allowed, however if participant is willing, there is a foster care option for pets while at the shelter. Willing to discuss and accept returning particpants on a case by case basis. If unable to separate, will work to place the filer into another shelter for safety reasons
Tuesday – Thursday by appointment For those who contact the shelter by telephone, KWO staff will inquire as to the caller’s location. If in the Kapolei area, shelter staff can arrange for encounter. If not in the Kapolei area, staff will assist with making arrangement to meet with appropriate Outreach. If couple/family – Then the person that served will be removed
Will accommodate for placement outside of those times
6 United States Veterans Initiative Serves unsheltered homeless individuals, couples, and families no documents are required for entry, however picture ID is preferred. For participants with verifiable income, program fee will be 30% up to $250 per month Team discussion with clinical team prior to re-entry Service Animals are allowed Sex offenders may be enrolled on a case by case basis. Families with minor children are present at the shelter site. Will comply with contract and contact HPO if presented with a situation. Program able to provide mediation to prevent participant to participant TROs, however should a TRO be filed, the Program shall comply with terms of the TRO. No other funding source requirements conflict with the HPO Standardized Eligibility Criteria
Waianae Civic Center Homeless Verification Letter (HVL) is required For participants without verifiable income, volunteering at the shelter is encouraged, but not required. Upon exit participants are referred to resources Therapeutic/support animals are allowed Programs shall comply with contract to communicate with HPO  – will be reported with daily shelter vacancy report If TRO is filed, will move participants to different floors in the shelter to separate
Intake at anytime Agency can complete HVL if needed At the time of exit, any unpaid balance of Program Fees is forgiven. Will work with participant with appropriate housing plan Pets are not allowed Ban may be in effect for 2 weeks to 30 days, depending on severity of incident. If unable to separate, will work to place the filer into another shelter for safety reasons
Will accommodate for placement Discharge plan notes resources to address reason for discharge If couple/family – Then the person that served will be removed
Re-enter with a clean slate, any balance for unpaid program fees is washed.
7 Waikiki Health Serves unsheltered homeless individuals and couples no documents are required for entry For participants with verifiable income, program fee will be 30% up to $250 per month previously non-compliant participants allowed to return. Service Animals are allowed Sex offenders are accepted Will comply with contract and contact HPO if presented with a situation. Program able to provide mediation to prevent participant to participant TROs, however should a TRO be filed, the Program shall comply with terms of the TRO. No other funding source requirements conflict with the HPO Standardized Eligibility Criteria
Next Step Homeless Verification Letter (HVL) is required Pre-Application if coming from referral is preferred For participants without verifiable income, volunteering at the shelter is encouraged, but not required. Case by case basis for previously violent participants. Discuss with participant if they are addressing violent behavior and how. Therapeutic/support animals are allowed Programs shall comply with contract to communicate with HPO  – will be reported with daily shelter vacancy report
Intake times: Agency can complete HVL if needed At the time of exit, any unpaid balance of Program Fees is forgiven. Refer to additional resources. Agree to services to re-enter. Will work with them Pets are not allowed For violence, the ban time period may be between 6 months to 1 year. Participant will need to address immediate issue of why they were terminated from program when reentering the program.
8:00 a.m. Assessment Need to show reasons fro prior termination are being addressed
1:00 p.m. Placement Re-enter with a clean slate, any balance for unpaid program fees is washed.
If ready for placement at 8:00 a.m. will place at that time
Waikiki Health Serves unsheltered homeless individuals and couples no documents are required for entry For participants with verifiable income, program fee will be 30% up to $250 per month previously non-compliant participants allowed to return. Service Animals are allowed Sex offenders are accepted Will comply with contract and contact HPO if presented with a situation. Program able to provide mediation to prevent participant to participant TROs, however should a TRO be filed, the Program shall comply with terms of the TRO. No other funding source requirements conflict with the HPO Standardized Eligibility Criteria
Keauhou Homeless Verification Letter (HVL) is required Pre-Application if coming from referral is preferred For participants without verifiable income, volunteering at the shelter is encouraged, but not required. Case by case basis for previously violent participants. Discuss with participant if they are addressing violent behavior and how. Therapeutic/support are animals allowed Programs shall comply with contract to communicate with HPO  – will be reported with daily shelter vacancy report
Intake at anytime Agency can complete HVL if needed At the time of exit, any unpaid balance of Program Fees is forgiven. Refer to additional resources. Agree to services to re-enter. Will work with them Pets are allowed and will need to be cleared by vet/have updated shots. Humane Society assists with getting pets cleared. Pet can stay at shelter while working on vet clearance. For violence, the ban time period may be between 6 months to 1 year. Participant will need to address immediate issue of why they were terminated from program when reentering the program.
Will accommodate for placement Able to accept disabled and/or medically fragile, if able to reasonably accommodate.
Contact Richard or Kanoe for intake Participants must be able to use bathroom/shower independently or have someone help them, which should be set up before intake.
Able to connect to services if the participant’s conditions worsen at the shelter and there is a need