Medicaid Community Integration Services (CIS)

Presentation Materials and Provider Resources:

What is Community Integration Services (CIS)?
CIS is a program administered by the Hawaii Department of Human Services Med-QUEST Division, which aims to support the objectives of the Medicaid program by improving health outcomes for Medicaid members who need housing.  Specifically, the program will provide Pre-Tenancy and Tenancy Services that support Medicaid members to be successful tenants in housing that is owned, rented or leased to the member.   The goals of the program are to: (1) Support the member’s transition to housing; (2) Increase long-term stability in housing in the community; and (3) Avoid future periods of homelessness and institutionalization for members.

Who is the target population for the CIS program?
There are three primary target populations:  (1) Homeless individuals; (2) Individuals at risk of homelessness (e.g. eviction); and (3) Individuals transitioning from institutions back to the community who do not have housing.

What is the eligibility for CIS?
Those eligible for CIS are enrolled in a QUEST Integration (QI) health and be QI members eighteen (18) years of age or older who meet at least one health need criteria, and at least one risk criteria (e.g. homelessness, at-risk of homelessness, or frequent and/or lengthy stays in an institution).   For more details, please view the CIS Meet and Greet and Medicaid 101 videos above.

How do I send in a referral for CIS?
To send in a referral, please complete a CIS Referral Form and Consent Form and submit it to the individual’s QUEST Integration (QI) health plan for review.   A provider does not have to be a CIS provider to make a referral to the CIS program.

What are some examples of tenancy support services that may be provided through CIS?
Examples of tenancy support services include activities such as coaching on development/relationship building and maintenance of relationships between landlords and property managers; assisting with dispute resolution between member and landlords or neighbors; connecting to advocacy groups to prevent eviction; assisting member through the housing recertification process; maintaining and updating housing support and crisis plans for the member; securing health care coordination linkages with the health plan; housing crisis management, and providing training and education related to financial literacy.  These are just some examples should not be considered to be an exhaustive list.

What should I do if my organization would like to be a CIS provider with the QUEST Integration (QI) health plans?
To become a CIS provider, your organization will need to apply to be a Medicaid provider with Med-QUEST Division (MQD) by submitting an application through the online HOKU Provider Enrollment system, and will also need to contract directly with one or all five QI plans.

What is HOKU and how can I enroll as a Medicaid provider?
HOKU (Hawaii’s Online Kahu Utility) is the Provider Enrollment system for MQD.   For information about how to enroll as a Medicaid provider in HOKU, please view the HOKU Training video above, or visit the HOKU website.  You may also e-mail [email protected] for assistance with navigating HOKU or call HOKU customer support at 808-692-8099.

How do I learn more about the CIS program, including how to become a CIS provider?
For more information, please e-mail [email protected] or contact MQD staff by phone at 808-692-8166 or 808-691-8177.   You may also view the CIS Meet and Greet and Medicaid 101 videos above for more information.